2 out of 52 of 5Verified purchaseSupport and communication
Support call quality was decent despite other issues
I must say, the telephonic support was probably the best part of my experience so far. The people I spoke with were patient and tried to help me understand each step, even when I was frustrated with the complexity of the software. That being said, other aspects of communication felt lacking. The information I received beforehand was often vague, and follow-up after initial contact was slow or sometimes didn't happen at all. So if I need help again next time, I might still rely on support but I won't have high expectations for timely responses. The billing system was also difficult to navigate without assistance, meaning I might reach out to support more than I'd like. Overall, support was a mixed bag.