Support call me sahi time par mila, par baat theek clear nahi thi
Main support ke baare mein zyada expect nahi kar rahi thi, par jo mila usmein clarity thodi kami thi. Pehle toh, call aaya time se, ye ek achhi baat hai – matlab main wait nahi karni padi. Par jab main apni problem explain kar rahi thi, toh response thoda generic laga, matlab specific help milna mushkil hua. Training materials aur software use karne ki baat karu, toh wo sab thik thak hai, bas support mein zyada detail nahi thi jitni chahiye thi. Mujhe laga tha ki telephonic support zyada personalized hoga, par lag raha tha ki ek script follow ho rahi thi. Phir bhi, response dene mein delay nahi hua, ye positive tha. Communication style straight forward tha, par matlab kaafi waqt laga samajhne mein ki final solution kya hoga. Overall, support experience thoda mixed tha, time par mila response par adequate clarity nahi.