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WFHI review

Support call karungi nahi dobara

1 out of 51 of 5Unverified experienceSupport and communication

Support call karungi nahi dobara

Main support ko kai baar call kar chuki hoon. Har baar jo steps batate hain, woh sequence logical nahin lagta mujhe. Phone pe instructions clear nahi hoti, aur hamesha mujhe apni problem baar-baar explain karni padti hai. Mujhe lagta hai ki training ya onboarding mein thoda organize kar ke bata sakte the ki pehle kya karna hai, phir kya. Support wale har baar alag alag baatein karte hain, jisse mujhe confusion hota hai ki actually main kya kar rahi hoon. Dialer ya software issue ko solve karne ke liye ek hi tarah ka flow repeat karna padta hai. Mujhe lagta hai ki mujhe ye batana padega baar baar ki problem kya hai, kyunki wo notes ya record properly maintain nahi karte. Automation ya better scripting ki zaroorat hai jisse time waste na ho aur steps samajhne easy ho. Overall main bahut thak chuki hoon, aur aage bhi dubara support nahi lena chahti is wajah se. Ye poor communication aur unorganized approach meri time waste kar rahi hai, isliye main recommend nahi karungi dobara support lene ko.

Ritika PathakNagaland, IndiaExperience: Published:
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Unverified experience

The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

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