Support: Both good and not-so-good sides
I found the support and communication at WFHI to be a bit of a mixed bag. On the positive side, the telephonic assistance was generally helpful when I called during business hours. The team was patient explaining the database features, which matched my expectations from the pre-purchase information. However, on a couple of occasions, I found the automatic updates introduced minor glitches that the support team wasn’t immediately aware of, so I had to wait longer than I’d hoped. The invoicing process was straightforward, which was reassuring, but at times, the response times didn’t quite meet what I was anticipating based on initial promises. Overall, while some aspects worked well and I felt the training was relevant, a few communication delays balanced out the positives for me. I think with some improvements in responsiveness, the support experience could get much better than what I experienced initially.