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WFHI review

Support bola, par itna time laga ki thak gaya tha main

2 out of 52 of 5Unverified experienceSupport and communication

Support bola, par itna time laga ki thak gaya tha main

Maine support system se contact kiya tha jab mujhe thoda confusion hua software ke dialer ko leke. Pehla impression tha ki jaldi help mil jayegi, par sach kahun toh response kaafi slow tha. Tayaar tha main thoda time dedoon, par joh delay tha wo zyada hi lag raha tha. Jab tak unhone call back kiya, main already kuch workaround samajh chuka tha, lekin unki baat sunna zaroori tha. Thoda polite the jo baat kar rahe the, par lagta tha ki support team puri tarah professional ya quick nahi hai. Onboarding mein bhi kabhi kabhi confusion ke waqt, responses thode delay wale mile the. Jo automated updates hain, wo perfectly chal rahe hain, par jab issue aaye toh telephonic support clear-cut nahi diya jaata. Mujhe laga ki time lagane se sab thoda sa frustrating hota hai, aur calls ke liye wait karna ek badi challenge thi. Agar faster kaam kar lete, toh better hota. Kya main future mein support call karunga? Shayad tabhi jab zaroorat badee ho.

Ashok CherianBihar, IndiaExperience: Published:
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Unverified experience

The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

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