Support bilkul waise nahi tha jaise socha tha
Thoda soch samajh ke maine software aur training ke liye sign-up kiya tha aur mujhe lagta tha ki support quality bhot acchi hogi, par unfortunately mera experience waise nahi raha. Telephonic support me jo mujhe convenience expect thi, wo pura nahi mila. Mainne jab calls ki to response slow tha aur kabhi kabhi confusion badha gaya. Training ke dauran bhi jab questions the toh clear answers nahi mile, jiska asar mere workflow pe pada. Automatic updates kabhi kabhi software ko thoda glitchy bana dete the, aur usse bhi support team ne zyada madad nahi ki. Software access me thodi flexibility thi, par overall communication me kami thi. Invoicing aur payment process normal the, lekin support mein waise clear aur quick response nahi tha jaise maine socha tha. Software features sahi the par support ke bina unka pura fayda uthana mushkil laga. Maine socha tha ki jab bhi problem hogi, turant madad milegi, par aisa nahi hua. Thoda disappointed feel karta hoon ki expectations aur real experience mein farq itna bada tha. Yeh sab effort ke baad bhi experience improve nahi hua.