Support bilkul waise hi tha jaisa socha tha, shukriya!
Jab maine WFHI ki telephonic support ke baare mein suna toh mujhe laga tha ki shayad response time thoda slow hoga ya baat karne mein formal process jyada hoga. Lekin actual experience bilkul alag raha. Support ticket raise karne ke baad unka communication bilkul timely aur helpful tha. Jo mujhe pehle se lage tha ki shayad delays honge, woh nahi hua. Call pe baat karte samay unhone patiently meri queries suni aur step by step samjhaaya. Agar background mein software updates ke wajeh se kabhi koi feature thoda change hota, toh unhe explain karne mein bhi koi problem nahi hui. Invoicing ya payment related queries bhi efficiently solve kiya gaya. Support ka jo tone tha, woh friendly tha aur aap tension-less feel karte ho. Main expect kar raha tha ek formal aur thoda rigid system, lekin mujhe mila ek accessible aur prompt service jo promptly respond karti hai. Ab maine training aur onboarding pura kar liya hai, toh mujhe yakin hai ki jab bhi issue aayega, support help karne ke liye ready rahega.