Support better than what I thought it would be
I had tried other platforms before, mostly dealing with support that was slow or not very helpful when something went wrong. WFHI’s support surprised me because they were more attentive and seemed to understand my issues better. Though I wish the telephonic support could have been a bit quicker in some instances, overall their responses were clear and helpful. The onboarding process was smooth, which saved me a lot of time compared to past experiences. I also liked how automatic updates didn’t disrupt my workflow, unlike some other software where updates caused problems. That said, the database feature could use a little polish, as it felt less intuitive than I expected. Still, for what I needed, the features worked well, and the training helped me get up to speed faster than before. So while there’s room to improve, I’m happy with how things have panned out so far.