Support better than what I expected but still patchy

Support better than what I expected but still patchy

Having used other remote workflow software, my expectations for support and communication were moderately high. The telephonic support offered by WFHI was certainly easier to access than some providers I've dealt with before. They answered promptly and seemed knowledgeable about the software features like the dialer and database. However, the clarity of explanations over phone sometimes lagged behind the detailed written guides I was used to. Also, automatic updates felt a bit abrupt on occasion, disrupting ongoing tasks unexpectedly. Payment and invoicing were straightforward and transparent. All told, the support experience was a bit of a mixed bag: better ease of contact but uneven quality in information delivery.