Support better than my old tool, but with room
Hey, so I wanted to share how the support from WFHI stacks up against the help I used to get with other remote working software. Honestly, their telephonic support was quite pleasant, and I felt conversations were less robotic than before. They clearly took time to listen to my concerns and tried to guide me through the dialer setup patiently. That was a breath of fresh air compared to past experiences where support was rushed or like talking to a bot. On the downside, there were a couple of times when the updates pushed automatically clashed with features I was currently using, which was a bit annoying. Plus, the invoicing process initially seemed a little opaque until I talked with support. Overall, the friendly vibe from support is something I really liked here, though a bit more clarity would make it just that much better. So yeah, WFHI’s support is more human and helpful but not perfect yet.