Support better than before but some delays happen
Compared to other platforms I used earlier, WFHI's support feels more personalized and easier to get hold of by phone, which gives a reassuring sense of priority when things slip. However, the wait times tend to fluctuate; sometimes I was connected quickly, other times the delays felt longer than expected, leading to occasional frustration. The training materials and onboarding experience are clearly improved over alternatives I've tried previously, making getting started less cumbersome. Yet, I wish the knowledge base was a bit more extensive to handle smaller questions without needing a call. So overall, the support is definitely a step up, balancing prompt live help with room for stronger self-service options. This mixed performance leaves me feeling mostly positive but aware that improvements in response consistency could enhance the experience further.