Support better than before, but missing a little something
Compared to other remote workflow tools I've tried before, the WFHI telephonic support was noticeably more patient and clearer, which made navigating the initial setup less stressful. The priority assistance line was quite responsive, and I appreciated that the staff didn’t rush through explanations of the calling tools and dialer features. However, I did notice that the support could have been a bit more proactive, like informing me ahead of time about upcoming automatic updates that briefly interrupted my workflow. That minor thing left me wishing for a little more communication. Nonetheless, the invoicing and sign-up process was smooth and straightforward, which helped me get going quickly. So overall, the service experience was solid and better than what I had dealt with before, just with a small reservation around update notifications. Still, I feel confident continuing with WFHI because the support and software itself are quite reliable and user friendly for my needs.