Support better in some ways but a bit slow at times
Compared to other platforms I’ve used, WFHI's support has been a bit of a mixed bag. On the plus side, the team was always reachable via phone and responded with relevant information according to the stage I was at in the software use. Their explanations generally made sense when things were more complex, especially about the dialer and database features. However, the response times felt slower than I’ve experienced elsewhere, sometimes leaving me waiting longer than expected — which made me unsure if I could rely on quick fixes when needed. The onboarding flow was well structured but fewer surprises meant it was less dynamic than others I tried. Automatic updates ran smoothly, so no complaints there. Billing and payment queries were handled professionally but not instantly. Overall, the support felt good enough but not outstanding, and if speed is crucial, one might find this a bit frustrating. Still, the helpfulness was genuine and I’m deciding whether I’d keep using it based on how they improve that aspect in the future.