Support better but not perfect compared to what I used
My experience with WFHI's telephonic support has been generally positive. Compared to other services I've used, their assistance comes across as more personally engaged and quicker in response. The priority assistance feature adds a layer of convenience when immediate help is needed, which was lacking elsewhere. However, there were instances when I expected faster resolution, especially for more complex queries related to the software's dialer and database features. The support staff explained things well but sometimes lacked the depth that seasoned users might appreciate. Despite this, communication was clear and courteous throughout, which made a difference. I also liked how updates to the software were automatic, reducing downtime and the need to chase support for fixes. Overall, the support experience met my expectations with a minor reservation on response depth, so a 4-star rating seems fair based on my experiences so far.