Support better but database setup could have gone smoother
Reflecting on my use of WFHI software a few months back, I found the support to be more helpful than what I’d used before with other platforms. The team seemed more engaged, answering my queries clearly and providing step-by-step guidance when I faced issues with the database feature. Although the setup wasn’t free from hiccups—sometimes the instructions lacked detail—I felt the support helped me get past those faster than expected. The telephonic assistance in particular made the difference, saving me from spending hours figuring things out solo. Compared to prior experiences, I’d say this was a definite improvement. That said, even now I sometimes find certain functions in the software less intuitive, requiring me to revisit training materials. So while the support is commendable, the overall software design could still improve to reduce reliance on help, which would make working with it more seamless.