Support best for those who prefer self-help options
I found the support useful but not always immediately available, which might influence who should consider this software. For someone comfortable exploring features on their own, working with the call dialer and database without constant guidance, this should be fine. The automatic updates also generally reduced the need for frequent support calls. However, if you prefer hands-on or quick support and fewer steps to figure things out yourself, it could be less suited. The sign-up and invoicing processes were fairly straightforward, but some aspects of the software’s behavior required me to check manuals and online documentation before I felt confident. The telephonic support was helpful when reached but not always easy to access quickly. So overall, it’s a solid choice for independent users but less ideal if you want more direct assistance at every turn.