Support baut weak tha especially jab khud samajhna pada
Mujhe lagta hai support system se main jyada madad expect kar raha tha, par end mein sab kuch main hi solve karna pada by trial and error. Jab maine call kiya telephonic support ke liye, toh response time kabhi kabhi slow tha, aur mujhe baar baar apni baat repeat karni padti thi. Training ke baad bhi clarity nahi mili ki next step kya hai, is wajah se jo confusion thi wo barhti gayi. Jo software ke updates aate hain, wo kabhi kabhi naye bugs leke aate hain jise samajhna aur troubleshoot karna mera kaam ban gaya. Billing aur payment system thik tha, par support ki kami ki wajah se overall experience frustrate karne wala raha. Switching between different tools and database without proper guidance mera patience exhaust karta gaya. Kahi baar support team helpful lagi par overall coordination aur timely response mein kami thi. Ye cheez sabse zyada irritate karti thi ki apne aapko zyadatar cheeze samajhni padi without much guidance. Agar support ki quality improve ho jaaye toh main future mein shayad dobara try karunga, abhi mujhe lagta hai support ka tarika bahut weak hai.