Support: balancing what was helpful against what I had to figure out
I've been using the WFHI software for a little while now and I have mixed feelings about the support and communication. On one hand, whenever I reached out via telephonic support, the response was polite and they tried to help. However, I often found that the answers were somewhat general and I had to figure out a lot of the specifics on my own. The training was fine to get started, but beyond that, many issues required trial and error. It felt like I was left to navigate through unclear instructions or incomplete explanations. For example, setting up the calling tools and dialer configuration needed several calls before I got everything working correctly, and even then I’m not certain if I fully understand all features. Also, the automatic updates changed some settings unexpectedly, which required me to troubleshoot without much guidance. While invoicing and payment processes went smoothly, the ongoing support wasn't as strong as I hoped. I appreciate the effort from the support team but I expected more proactive help. So, the good part is that help was available and polite, but the downside was having to work out most problems myself. It has been a bit frustrating at times; I’m still deciding if I should rely on this system long term given this experience.