Support average, but consistent callbacks stood out
Over the course of several weeks, the day-to-day support experience was somewhat inconsistent. Initially, I found the explanations during onboarding clear enough, but as I progressed, some issues required multiple communications to resolve. What stood out positively was that whenever I had to call back for follow-ups, the telephonic support was patient and made an effort to track my case each time. The database needed fine tuning to fit my workflow, and the training materials helped somewhat, though I wished they were refreshed after some updates. Automatic updates occasionally introduced small glitches that required assistance, which was provided but sometimes with delays. The invoice and payment system worked smoothly, with no hiccups. The dialer was reliable day in and day out. So, while the support experience had ups and downs, the persistent callbacks were a highlight in maintaining continuity.