Support available but not always during my hours
The WFHI telephonic support I accessed was generally helpful in addressing the issues I faced with the software. The representatives communicated clearly and tried to resolve difficulties effectively. However, one outcome I noticed was that the hours during which support was available did not always coincide well with the times I was actively working. Because my work periods tended to be outside standard office hours, I sometimes had to wait until the next day to get assistance. This meant some resolutions took longer than expected and temporarily slowed my workflow. While the quality of help offered was adequate, the timing of support availability limited the overall convenience and responsiveness from my perspective. Consequently, the support system is useful but could be better aligned with diverse user schedules.