Support availability was good, but training could improve
Having used other remote workflow tools before trying WFHI, I had certain expectations going in. The sales process was straightforward, with clear explanations about the software’s capabilities and onboarding steps. One thing that worked well was their support availability; whenever I had questions during setup, they were quick to respond and helpful. However, I found the training somewhat lacking compared to what I had experienced with previous providers. The sessions were informative but could have been more interactive and practical to help me understand the dialer and calling features better. I appreciated that the software itself didn’t require much waiting or repetition once set up and that automatic updates didn’t interfere with ongoing projects. The database feature aligned decently with my workflow, but some integration options seemed limited compared to other systems I had used. On the whole, while the sign-up and payment process was smooth, I felt the training and certain software functionalities could use some refinement to fully match prior experiences.