Support availability was decent but timing didn’t fully match my needs
The telephonic support felt decent overall and covered most of my queries related to the database management and the dialer functionality. However, since my working hours are a bit irregular and often extend beyond usual business hours, I found that the support team's availability didn't always fit well with my schedule. Sometimes I had to wait for the support window or leave messages and then wait for callbacks, which was a practical inconvenience. On the positive side, when I did manage to connect during operational hours, the team was clear, patient, and willing to help resolve issues methodically. The automatic updates to the software also helped by reducing the number of problems I faced, allowing me to rely less on immediate support. Overall, the support service felt reliable enough but the timing mismatch meant it wasn’t exactly seamless for my particular workflow pattern.