Support availability surprised me, both good and bad
What caught me off guard was how the support availability fit my own working hours, or sometimes didn’t. I assumed with remote work software, assistance would be accessible when I was active, but the telephonic support was only available within specific windows which didn’t always align with my schedule. That wasn’t a dealbreaker but did slow me down a few times when I just wanted quick help. On the plus side, when support was reachable they explained things clearly and helped me navigate the dialer setup efficiently. The onboarding and software updates were automated enough that I didn’t always need to call unless something complex arose. I managed by building my own schedule around the support hours rather than fitting support into mine. Invoicing and payment went as expected with little involvement needed from me once set up. Overall, a practical experience where support hours were a surprise but solvable with a little planning.