4 out of 54 of 5Verified purchaseSupport and communication
Support availability met my working hours needs
The telephonic support service was aligned pretty well with the hours I work, which is a key benefit for me. I often need access to help during the late afternoons, and WFHI's support was available without much delay during these times. This matched my real workflow hours, so I didn't have to shift my schedule to get assistance. The quality of help was good, with clear instructions on how to handle database queries and dialer issues. One small drawback was the lack of a weekend support option, which occasionally caused slight delays. Despite this, the telephonic assistance overall did the job effectively during my required timeframes, making my usage experience smoother than expected.