Support availability matched my working hours after some delay
I found the telephonic support quite helpful once I was able to connect, but it took some time initially to get through, which was a bit frustrating. Since I mainly work in the evenings, I was hopeful that the assistance hours would align well. After the initial few attempts, the support team adjusted and became more reachable during my working periods, which helped a lot. Communication was generally clear, although the response speed wasn't always immediate. The training materials are quite thorough, and the automatic updates keep the software running smoothly. One issue I faced was the dialer's responsiveness during peak times, which required me to call support more often than anticipated. Despite these small hiccups, the overall experience was reasonably positive. The payment and sign-up process was straightforward, and invoices sent promptly. The database feature integrates well but sometimes felt a bit slow to update when multiple users accessed it simultaneously. In essence, the support resources eventually fitted into my schedule, but a faster initial connection would improve the experience significantly.