Support availability could be improved
The one thing I found worked quite well was the clarity of the initial training and onboarding materials—these were thorough and mostly easy to follow. Unfortunately, after that first phase, the ongoing support didn't quite meet my expectations. I often had questions about the software features and database usage, but reaching support was sometimes difficult due to their limited hours. Even when support was accessible, the responses were not always as timely as I hoped. This lag meant I had to troubleshoot independently more often than I'd prefer and it slowed down my workflow. While the automatic updates happened smoothly without issue, the balance between one-off setup assistance and ongoing support felt off. I think better continuous availability would make a significant positive impact because the initial help was definitely good but it didn’t fully carry through.