Support aur working hours ke beech kuch confusion rahi
Maine WFHI ka software use karna shuru kiya tha, lekin mujhe wo apne actual working hours ke according fit nahi lag raha. Mujhe lagta tha ki support team se acha coordination hoga, lekin kabhi kabhi unke responses itne late aate the ki problems time par solve nahi ho payi. Dialer aur calling tools ka interface theek tha, par jab main apne flexible hours main kaam kar rahi thi, toh kuch timings match nahi kar paayi. Training session mein jo concepts samjhaye gaye they, wo basic the, lekin practical implementation mein kaafi issues aaye. Database feature thoda complex lag raha tha initially, aur updates kabhi kabhi auto download ho kar mujhe disturbance karte the. Billing aur invoicing process thik tha, lekin payment reminders thoda confusing the. Telephonic support bhi wait karwata raha jab mujhe turant help chahiye thi. Overall, mujhe lagta hai ki ye software meri working hours ke hisab se pura suit nahi karta aur support ka response time behtar ho sakta tha. Kuch cheezein achhi thi lekin frustration zyada hui is experience se.