3 out of 53 of 5Verified purchaseSupport and communication
Support aur communication mein jo surprise mila wo expected se different tha
Jab main support ko call kiya training ke dauran lighting fast solution expect karta tha, par unka pehla response mujhe thoda slow laga aur woh bhi kai baar mujhe wahi basic steps repeat karne pade jo main already try kar chuki thi. Support team ka sequence jo maine socha tha, usse different tha, unhone pehle problem ko samjha, fir partial solutions diye, aur last mein mujhe step by step call back karna pada. Yeh thoda ajeeb tha kyunki main soch rahi thi ki pehle se ek detailed call ya proper documentation milegi. With that said, unka attitude theek tha aur main appreciate karti hoon unki koshish. Overall, itna effective nahi tha jitna maine expect kiya tha, aur yeh surprise tha ki simple problems ko bhi itna complicated bana diya gaya.