Support aur communication me thodi zyada mehnat lagi
Maine pehle bhi kuch remote workflow softwares use kiye the, toh jab maine WFHI ki telephonic support try ki, toh lagta tha ki saari baatein phir se explain karni padengi. Support thoda alag tha, thoda friendly, par jitni help milni chahiye thi, woh wohi purane tarah thi. Jo questions maine pehle dusre systems pe puchhe the, unka answer yahan bhi lagbhag same tha, par kabhi kabhi samajhna mushkil ho jata tha kyunki clarity kam thi. Communication mein consistency nahi thi; kabhi prompt reply milta toh kabhi wait bhi karna padta, jo pehle ke experience se thoda kharab laga. Dialer aur database features ko lekar queries ko samajhna aur explain karna zyada asaan nahi tha. Training sessions bhi thode complicated lage, kyunki har baar naye cheez ko dobara samjhana padta tha. Overall, thodi weary feel hui, kyunki maine yeh sab kuch pehle bhi discuss kar rakha tha, fir bhi mujhe lagta hai ki thoda patience rakhna padta hai yahan.