Support aur communication expectations match nahi huye, but overall thik hai
Maine WFHI ke support se help li thi during the onboarding, aur jo mujhe laga tha ki matlab poori process smoothly aur logically order mein hogi, wo poora nahi hua. Mujhe laga ki jab maine call kiya toh pehle wo basic checks karenge, phir documentation provide karenge, aur finally step-by-step guide denge, par wo sab ek sequence mein nahi tha. Kabhi kabhi mujhe lagta tha ki mujhe unki taraf se exact next step samajhne mein problem aa rahi thi, as it felt thoda jumping between different suggestions without much clarity. Lekin yeh bhi sach hai ki telephonic support mein wo log kaafi polite the aur attempt kar rahe the meri confusion solve karne ki. Uske alawa, training aur software ka access kaafi standard tha, jo thoda balance karta hai. Baad mein jab main sochti hoon, mujhe lagta hai ki agar support thoda zyada structured hota, toh onboarding experience aur smooth ho sakta tha. Fir bhi, agar reasonable patience rakha jaye, toh madad milti hai.