Support aur communication bahut hi disappointing rahe
Meri overall experience WFHI ke support aur communication ke saath rozana basis par bahut hi negative raha. Pehle initial setup thoda challenging tha, par main samajh raha tha ki shuruaat hoti hai toh dikkat ho sakti hai. Lekin jab main daily issues face kar raha tha, toh support team se help milna bahut mushkil tha. Call connect hone mein der lagti thi, aur kai baar murjhaya hua response milta tha jo mera problem solve hi nahi kiya. Email aur telephonic communication dono mein lagataar delay hota raha, jiski wajah se mera kaam ruk gaya tha. Training sessions ke baad bhi jab software kuch functions expected tarike se nahi chal raha tha, toh unhe samajhna aur unka correct answer paana mushkil tha. Jo mere liye sabse frustrating tha, woh ye ki jab main dialer ya database mein problem report karta tha, toh koi clear solution nahi Milta tha aur recreation karne par bhi wahi problem repeat hoti rahi. Aise lagta tha ke communication chain mein kuch missing hai aur workflow chahe jitna achha ho, proper support ke bina faida nahi. Yeh bad experience mere expectations se bahut alag tha, aur mujhe lagta hai ki WFHI ko apni support team ko seriously upgrade karna chahiye.