Support aur clarity dono missing raha mere liye
Maine software ko purchase karte waqt socha tha ki easily sign-up hoga aur training simple milegi, par end mein confusion jyada hua. Dialer call karte time kai baar glitches aaye aur jab support ko call kiya toh lagta tha ki unke paas proper solution hi nahi hai. Support ka response time lamba tha aur baar-baar mujhe apni problem ko detail mein explain karna padta tha, jo bahut frustrating tha. Training sessions bhi mujhe helpful nahi lage, kyunki wo mujhe confusion se nikal nahi paaye. Database feature se kaam lena complicated tha aur jo automatic updates aaye wo sometimes software ke functions ko disrupt karte the. Payment aur invoicing system thoda complicated laga, mujhe clear information nahi mili ki kis step pe kya karna hai. Overall, main strain feel kar raha hoon ki mujhe jo promised tha wo mila nahi aur asli problem solve karne mein koi clarity ya confidence nahi aaya. Bas, mujhe lagta hai ki agar support aur clarity better hoti toh ye experience thoda better hota.