Support at times was clear yet it took a while
My overall experience with WFHI support was a balance of reassuring moments and occasional frustration. There was a particular phone call where the support agent patiently walked me through the setup of the dialer tool, and that really boosted my confidence in the process. That one-on-one guidance helped me understand the software better than the usual emails or FAQs. However, outside of those moments, I often felt waiting for callbacks or responses was slower than ideal, which sometimes made me doubt if everything was moving forward smoothly. Still, by the end of the whole onboarding and initial usage period, I did feel confident that if I ran into more problems, their team would be there. So on the one hand, there was a sense of support reliability but on the other hand, the pace could be improved for a better overall experience.