support assistance was easy but follow-up info not so much
Finding telephonic support was straightforward, which I appreciated since it was the main help channel for me. When I called, the person on the line was clear and knowledgeable, and that made sorting out my issue easier than expected. However, after the call, I found it hard to get the follow-up information I needed from the online resources, which left me a bit stuck. The knowledge base didn’t cover everything, so I ended up having to make a few more calls to get things fully sorted. On the plus side, the software itself stayed updated automatically and worked consistently without crashes or bugs during my use. While the initial support interaction was positive, the lack of clear documentation afterward meant that the overall communication felt mixed. Nevertheless, the sign-up and invoicing steps were simple and hassle-free, so that part did not add to my frustration. In essence, though the support person helped well, the gaps in written guidance cost some time and energy on my end.