Support as expected, so would consider returning for help
I had reasonable expectations of how telephonic support and communication would work, and the experience largely matched those. The help I received was consistent if not especially speedy, and the person on the line clearly knew the software well. I had to explain my issue twice before it was properly understood, which gets tiring when you're dealing with the same topic. Given that I often run into similar questions, it felt a bit repetitive but I can’t fault the knowledge they offered. The priority assistance promised was generally reliable, though there were a few moments when I thought the wait might be longer than expected. All in all, if I encounter more issues, I would probably use support again. It’s not perfect, but it meets the main needs one would have when troubleshooting remotely.