support answered quickly but follow-up wasn’t always clear
I found the support team to be responsive when I reached out about the dialer tool. They generally answered my calls and messages within the same day, which is good for keeping things moving. The representatives handled the queries in order, and overall communication was straightforward. However, some of the explanations were a bit technical and didn’t always match my level of understanding at first. I sometimes had to ask back for clarifications, which made some exchanges longer than expected. Also, while initial responses came promptly, getting comprehensive follow-ups took more time. This caused some delays in resolving certain issues fully. So, while I appreciate that the support is present and reachable, the depth and clarity of information could improve. On balance, the team was helpful enough to prevent major problems, but there is room for better communication in future interactions.