Support answered my specific question quickly, but had to wait before that
My experience with support had a mix of ups and downs. When I finally got through, the agent was able to resolve a particular issue I faced with the dialer settings quite efficiently, which was definitely a positive point. However, getting to that call involved a bit of waiting on the line longer than I had hoped, and I had to explain my issue more than once during the conversation, which was a bit frustrating. I know sometimes delays happen but I wasn’t sure what to expect beforehand. The sign-up and payment were fine and the invoicing came through quickly, so no issues there. Automatic updates rolled out without disruption, which I liked and which improved my confidence in the platform’s upkeep. So overall, there was helpful support when I needed it, but the pace and repetition I encountered made the experience less smooth than ideal. Still, I think once you get connected, getting answers is pretty straightforward, although faster initial response would make it better.