Support answered but lacked some follow-up
Hey! So I tried using WFHI’s support line a bunch during my first couple of weeks, and honestly, the people on the phone were quick to answer whenever I called. Like, no long waits on hold or anything, which was great because I was fumbling a bit with their dialer and the database feature. But here’s the thing—I felt like after giving my issues, the follow-up kind of fizzled out. They’d say they’d look into it and then I’d have to nudge them again because nothing much happened. I guess it’s a mix—support was there but not super proactive? So if you’re someone who wants a lot of handholding or consistent updates, it might get a bit frustrating. On the plus side, they do have automatic updates rolling out pretty regularly, which sometimes fixed bugs without me needing to call. Overall, their responsiveness was fine in the moment but could do better on communication after the initial contact. Kinda like chatting with a friend who replies on time but then ghosts you a bit after.