Support and setup felt more inconvenient than helpful
The overall experience with WFHI’s support and communication leaned more towards frustration than ease. While signing up and basic software installation was fairly straightforward, I quickly realized that much of the setup required ongoing effort without clear continuous guidance. There seemed to be a one-off setup assistance which was acceptable, but after that, follow-ups or support for adapting the software to changing needs were limited and slow. Telephonic support involved waiting on hold and repeating issues multiple times, which made the process drawn out. Their explanations were often vague, lacking specifics to help troubleshoot independently. I will give credit for the software itself being stable and having useful automatic updates, but the support aspect and setting up procedures made the whole experience feel more inconvenient than helpful. I expected more consistent guidance throughout, not just at initial onboarding, to keep things running smoothly over time.