support and setup experience felt just okay
I found navigating the support system kind of hit and miss. At first it seemed like everything was lined up to help me get started fast but then I noticed some details were buried in less obvious places on the portal. The telephonic helpline helped but sometimes waiting and explaining the issue multiple times got tiring. Training videos were okay to follow but a few parts felt like they expected you to already know some things about remote workflows, which was confusing. On the positive side the automatic updates meant I didn’t have to manually get anything new and that was convenient. Invoice generation and payments were hassle-free which helped keep things smooth financially. Overall the experience wasn’t great or bad, just neutral honestly. It did what it needed but didn’t impress me much either. I think with a bit more structure in support resources and quicker telephonic responses it could have been better. Still, for now it meets my needs without major frustration. That’s how I’d sum up my time so far.