Support and setup: did what I needed but a bit more clarity would've helped
Initially, I expected the support to guide me through every setup step and be ongoing as I adjusted to the software. While most of the setup was indeed a one-off with good training materials, some aspects required me to reach out later for clarification, which made the support feel a bit disconnected at times. The telephonic support was helpful but sometimes took a while to connect, although when I got through, the assistance was clear and direct. The onboarding flow was smooth overall; the software updates happen automatically, which saved me some hassle. The dialer and database features worked well together, making the workflow manageable without lots of manual input. But I had hoped for slightly quicker resolution of small issues during my first week of usage. Overall, the support met my expectations enough for me to give a positive rating, although a bit more ongoing guidance would have made the experience more seamless.