Support and onboarding took some time, overall okay
Getting started with the software and training felt like it took longer than I expected. The sign-up process itself was fine, and I was able to access the database feature quickly enough. However, setting up the calling tools and dialer wasn’t completely straightforward, so I reached out to support. It wasn’t immediate, which was a bit of a drawback, but eventually, they helped me through the tricky steps. Training was detailed, but I had to spend some extra time reviewing it to fully grasp the workflow. The automatic updates worked in the background so I didn’t have to intervene. Invoices came regularly and matched the input hours, which was a relief. Reflecting on the experience now, I’m not sure if the length of time to get fully operational was standard or just for me, but it didn’t ruin the process. I would say the verdict is that it works fine, but could probably be streamlined to save time during onboarding and support response.