Support and onboarding: mixed experience
I started using the software and signing up was straightforward enough, but when it came to getting the tools running properly, there was a bit of a wait involved. The onboarding flow was a little confusing initially, with some features not explained well during training. Calling tools worked fine most of the time, though I had to figure out dialing options myself because the support was slow in responding. I think the telephonic support took longer than expected to clarify my doubts, so progress was slower. However, the automatic updates seemed to improve things gradually, especially the database feature integration. After some back and forth, I was up and running but it wasn’t as seamless as I hoped. So, verdict: some good points, some frustrating ones.