Support and Getting Started Verdict: Slow
At first, I was optimistic about the telephonic support when I signed up for the software, hoping it would speed up the onboarding. On the positive side, the support team was polite and tried to be helpful whenever I called. However, the actual waiting time to get a response was quite long. It took days before I felt truly comfortable using the calling tools and dialer as part of my work routine. I understand the complexity of the software might require some patience, and the automatic updates sometimes changed workflows slightly. Still, the delay in getting necessary assistance made it hard to begin properly. Once I got the hang of some features, the experience improved, but the initial phase was frustrating. I believe with faster telephonic support and priority assistance, this would have been smoother. Unfortunately, the onboarding process dragged on much longer than I had expected, which affected my overall opinion. In summary, support exists but isn’t quick enough, and for someone needing immediate help or guidance, this can be a serious drawback.