Support and explanations need improvement
I found the support communication somewhat frustrating. While I appreciated the prompt responses over the phone, the explanations provided were not always clear. I tried to understand the onboarding steps, but the information felt incomplete, which led to uncertainty during setup. The training sessions did cover some basics, but many parts required guesswork or additional research on my part. It was good that automatic updates were seamless; I didn’t have to worry about manual installs. However, the dialer’s setup instructions were vague, which made initial calls tricky. Overall, while the staff were polite and willing to help, their guidance lacked the clarity needed. I can say the invoicing process went smoothly without much hassle, which was a relief. Still, I expected clearer direction when explaining features, especially when configuring the database tool. The experience was lukewarm and left me feeling less confident about fully using the software.