Support and communication was lacking
I tried to use the software for setting up remote workflows, but I found myself figuring out many things without much assistance. The training material was limited in scope and didn’t fully explain how to use the dialer and calling tools effectively. Automatic updates sometimes changed features without clear notifications, which required me to spend time relearning parts of the software. The database function was somewhat okay but not very intuitive, so I had to come up with my own system to manage contacts effectively. Telephonic support was reachable but not very helpful; I often had to explain my issues multiple times. The priority assistance felt no different from regular support, making it hard to rely on them. Payments and invoicing were straightforward, and at least that part was clearly handled. Overall, I ended up resolving most problems myself, which was frustrating considering I had expected better communication and help. I think more detailed guidance and proactive support would have made a large difference.