Support and communication verdict: not great
I started off hopeful about the telephonic support and communication services provided. Initially, the support team did respond, but I found the answers often not detailed enough to resolve my queries completely. There was a lot of back and forth to clarify simple issues, which made me feel less confident overall. I had expected a smoother experience given the premise of priority assistance. While I cannot deny that the sign-up and invoicing process was clear and straightforward, this did little to reassure me given how I struggled to get timely, useful help. The waiting times on calls sometimes dragged longer than I thought was reasonable. I anticipated more efficient communication, especially since software and training were involved. The dialer and database features seemed fine, but whenever I encountered any hiccups, the assistance felt lacking. It was frustrating because the product itself shows promise, but the support side can be disappointing for someone who depends heavily on prompt and clear answers. By the end, I was left feeling unsure about relying completely on the assistance team for more complex troubleshooting or guidance. So overall, while there were positives in the technical portal and payment process, the support and communication did not meet my expectations, making me reluctant to fully trust the infrastructure they offer. That would be my honest verdict.