Support and communication took longer than expected
I appreciated that support was generally warm and aimed to help, but I noticed that the wording and labels within the software sometimes caused confusion. The interface was functional, yet clarifying certain labels took multiple calls with support, which added time to resolving issues. When I reached out, the explanations were patient and thorough, which I valued, but the overall time it took from initial query to solution was longer than I anticipated. The communication was clear enough eventually; however, the first messages I received occasionally used terminology I found unclear, requiring follow-up questions. This made the learning curve a bit steeper, even though the support staff remained professional and respectful. For users who prefer quick answers and intuitive wording, this delay might be frustrating. Despite the extra time taken, I felt supported and that issues would eventually be resolved, but not always promptly due to these communication nuances. That said, the experience left me with an impression of good intentions but a need for clearer in-system language to speed up the process and reduce repeated explanations.