Support and communication: Not the best experience
Over the course of using the WFHI software daily, I found the support and communication to be less reliable than I initially expected. While the initial onboarding and setup went smoothly, subsequent interactions with telephonic support were often slow and sometimes confusing. I had trouble with certain features behaving unexpectedly during the workweek, and when I reached out for help, the responses took time and occasionally lacked clarity. One positive was that the payment and invoicing process was straightforward and dependable, which helped avoid additional stress. However, the inconsistency in support left me uncertain if all software updates were fully tested before rollouts. Despite some brief moments of effective help, I usually had to re-explain situations which prolonged resolution. Overall, while the database feature and call dialer themselves worked without major issues, the day-to-day communication with support did not meet my expectations and felt like a drawback in what could otherwise have been a better experience.