Support and communication: neutral outcome
When I signed up, I expected to get more direct guidance from their support about the software setup and ongoing use. In practice, I found myself figuring out several things alone, which wasn't ideal but manageable. The telephonic support was available but felt standard; they answered the queries but rarely offered additional proactive advice. The training materials covered some basics, but the transition from onboarding to using the dialer and database fully needed extra trial and error on my side. Manual effort to configure call lists in the database was required as the automation seemed limited for my workflow. Automatic updates worked without disruption, which was good, but they didn't come with detailed change notes, so I had to check the dashboard myself to learn what's new. Signing up and invoicing were straightforward, no issues there, and payments processed smoothly. Overall, the communication channel was functional but lacked depth, so I ended up spending more time exploring features independently than I had hoped for. It was a mix of solid and less helpful, which I find a balanced reflection of the experience I had.